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8-3-10 Miyazawa, Yoshida-cho, Nishi-ku
Nishinosono City, Mie Prefecture
8018052, Japan
+6835523883
Mon-Fri: 9:00 AM - 5:00 PM (JST)
GardenPro Tools Headquarters
8-3-10 Miyazawa, Yoshida-cho, Nishi-ku
Nishinosono City, Mie Prefecture, 8018052, Japan
We offer worldwide shipping on all our products. Standard shipping takes 3-7 business days for domestic orders and 7-14 business days for international orders. Expedited shipping options are available at checkout.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's status on our website or directly on the carrier's site.
We offer a 30-day return policy for most products. Items must be returned in their original condition and packaging. Custom or personalized products are not eligible for return unless there is a manufacturing defect. Please visit our Refund Policy page for full details.
Our products come with a manufacturer's warranty ranging from 1 to 10 years depending on the item. To claim warranty service, please contact our customer service team with your order number and a description of the issue. We may require photos or videos of the product defect to process your claim.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in your country.